Privacy Policy

Privacy Policy

At IsotopeX Interactive OU (hereafter referred to as "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal data is processed in a lawful and transparent manner.
This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.isotopeinteractive.com (the "Site") or engage with our services.

1. Collection of Personal Data

We collect personal data that you voluntarily provide to us when you interact with our Site.
Personal data may include, but is not limited to:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Any other information you provide to us through forms or correspondence

2. Purpose of Data Collection

We collect personal data for the following purposes:

  • To provide and manage our services
  • To communicate with you regarding your inquiries or support requests
  • To send you relevant updates, news, and marketing communications (with your consent)
  • To ensure compliance with legal obligations
  • To improve our services and enhance user experience

3. How Personal Data is Collected

We collect personal data through various methods, including but not limited to:

  • Direct interactions: When you fill out forms on our Site, such as contact forms or registration forms.
  • Cookies and tracking technologies: We may employ cookies and similar tracking technologies to collect information about your usage of the Site to improve user experience (please refer to our Cookie Policy for more details).

4. Storage Practices

We take the security of your personal data seriously.
Personal data is stored on secure servers that are protected by various security measures.
Your data may be transferred to third-party service providers for secure hosting and data storage purposes.
We ensure that any third-party providers adhere to adequate data protection standards.

5. Processing of Data

The processing of personal data is strictly based on our need to access the data to fulfil our service obligations.
Only trusted personnel who require access to personal data for specific purposes (such as customer service or technical support) will have access to this information.

In certain cases, third-party service providers may be granted access to personal data to facilitate the delivery of our services.
Any third-party provider that receives access to personal data will be required to comply with the same data privacy practices as our company.

6. Cross-Border Transfer

Your personal data may be transferred to, and processed in, countries outside of your home country or the European Economic Area (EEA).
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
If data is transferred outside the EEA, we will implement appropriate safeguards, such as standard contractual clauses, to ensure adequate protection of your personal data.

7. User Rights to Their Data

You have the following rights regarding your personal data:

  • The Right of Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The Right to Data Portability: You have the right to request the transfer of your personal data to another organisation or directly to you, under certain conditions.
  • The Right to Object: You have the right to object to our processing of your personal data under certain conditions.
  • The Right not to be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling.

To exercise any of these rights, please contact us using the contact information provided below.

8. Full Legal Information

  • IsotopeX Interactive OU
  • Email: connect@isotopeinteractive.com
  • Phone: +380989536089
  • Address: Harju County, Tallinn, Lasnamäe District, Väike-Paala St. 2, 11415, Estonia
  • Registration Number: 16497112

9. Online Dispute Resolution Tool

If you are a citizen of the European Union, you have the right to refer any disputes to the Online Dispute Resolution (ODR) platform provided by the European Commission.
You can access the platform here: ODR Platform Link .

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the information found in Section 8 of this document.

Thank you for trusting us with your personal information.
We are committed to treating it with care and respect.